Security Policy

Our commercial success on the Internet depends on gaining the trust of online customers. Critical business information requires the highest levels of authentication and encryption as ensured by the Secure Sockets Layer (SSL) technology and we prove it to our customers. So that guarantees that all the legally requested information given to us, will not be used in a wrong way, changed, or stolen by anyone.

Customer's personal information, like name, e-mail address, telephone number, etc. is relevant to us, because we use it for communication purposes (providing interesting information by e-mail, answering their requests, notifying them of our special offers, etc.) In case of losing the account password, just contact us and will we reset it.

On the other hand, all credit card information is stored for just one month after the purchase. Then, it is automatically deleted.

In terms of confidentiality, we are backed by the Comodo secure SSL system with secure encryption, so all the transactions are saved. You can prove the existence of SLL system by checking the Comodo TrustLogo icon at the right corner of your browser window. Please click on it to see some specific information about our company.Besides, The Excelsior Planet holds a website identity assurance warranty of $10,000. You can also find more information about this security measure by making a click on the Comodo TrustLogo.

Shipping Policy

Our philosophy consists on providing you an efficient fast service, so the pieces are sent out the same day they are ordered. In case the order is done at the weekend, the product will be mailed out on Monday. When pieces in stock are ordered before 3pm CST (on working days) you can ask for same day shipping. In case of ordering a product that is not in stock, we will contact you to provide you a convenient solution.

Besides, shipping is FREE for all orders over $75. We have no responsibility over lost or stolen pieces once delivered. In case of having any doubts, or specific needs, please contact us.

Policy changes

Part of the current policy can be adapted or changed in order to keep up with the business and legislation progress. But we will keep you up date by posting any changes on this page, and of course, none of them will affect the treatment of your customer information. In case you have any doubts, please contact us.

E-mail: customerservice@excelsiorplanet.org